Visitor
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1 Message
Equipment on the way that I did not order
Hello
i I got an email stating that my equipment is on the way via FEDEX. Thing is, I never ordered anything from Xfinity and have not made any changes to my account. I click on the tracking and as of now it says LABEL CREATED and it is 1lb.
I don’t want any surprise fees or anything added to my account. How can this be corrected?
XfinityAmira
Official Employee
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5K Messages
9 days ago
Hi user_nmc22r! Thanks for taking the time to reach out to our Xfinity Forum. We value you as a customer, and please know that my team is always here to support you. I understand you received a confirmation email for equipment delivery, but you did not order any equipment. We can definitely take a further look into this for you on our end. Please send us a Direct Message.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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