Equipment Notifications

Been trying to contact the reps about this. So, we recently moved, but kept the old modem. Yet, I get these texts every few days saying to return the equipment or we'll be charged notwithstanding the equipment working with the service and not having, or ever implying, another model. Why would this be?

Responses

XfinityChristy

Official Employee

•

1.9K Messages

1 month ago

user_8sr464 That is a great question, and I would be happy to look into this for you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_8sr464

Equipment Notifications

XfinityChristy

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