Visitor
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1 Message
equipment fee charged after return
I rented an Xfinity gateway for 1 month, then purchased and installed equipment of my own and returned the spectrum gateway. However, I am still being charged for equipment rental.
Visitor
•
1 Message
I rented an Xfinity gateway for 1 month, then purchased and installed equipment of my own and returned the spectrum gateway. However, I am still being charged for equipment rental.
XfinityJon
Official Employee
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773 Messages
13 hours ago
Good evening user_fz4ygn. I would be happy to look into this for you. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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