Visitor
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4 Messages
equipment charges
I closed my account after being displaced due to a home fire. I was told by an online agent that I would not be charged for lost equipment. I established services at a new address and was billed $620
Visitor
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4 Messages
I closed my account after being displaced due to a home fire. I was told by an online agent that I would not be charged for lost equipment. I established services at a new address and was billed $620
XfinityAmira
Official Employee
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4.5K Messages
3 days ago
Hi @user_i6meoa! Thanks for visiting our Xfinity Forum. We appreciate you choosing Xfinity again, and please know my team is always here to support you with your service needs. We definitely want to get this equipment/billing concern all sorted out for you. I see you have already sent us a Direct Message. Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so.
This is just a heads-up for future reference, but I look forward to further assisting you via your direct message.
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user_i6meoa
Visitor
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4 Messages
1 day ago
I did not recieve an answer as to why I was charged after being directly told I would not be liable. I recieved an e-mail after my post with a $150 credit, but I was charged over $600. I want the entire equipment charge forgiven.
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