Equipment Charges

I'm going to be paying my bill of $1087 in the next couple of days.

I'm currently in a skilled nursing facility and I will hopefully be moving to east coast in the future.

I've got all of my equipment because i am going to move it with me because I don't have anyone who can return it and I am going to need it because the area is Xfinity.

I'm still going to have some services through Xfinity so I can keep access to my large movie collection that I've bought through Xfinity.

Can the equipment charges be removed?

Thank you

Responses

XfinityJohnG

Official Employee

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1.6K Messages

2 months ago

Thank you very much for reaching out to us here @PearlGirl3. That equipment can be returned to any UPS store if you cannot get that to a service center. If you are moving out of the area you will have to get new equipment at the new location, the service and equipment cannot be transferred across states. Any purchases you have can be transferred over to the new account number.

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PearlGirl3

Frequent Visitor

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16 Messages

2 months ago

I'm a paraplegic in a skilled nursing facility. I can't get to a UPS store. The person helping me won't be able to disconnect anything. Are they easy to disconnect?

Can I just pay the $1087 in a few days and then have the other charges removed later?

(edited)

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XfinitySara

Official Employee

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1.6K Messages

Thank you for sharing those details, @PearlGirl3. While we generally refer customer to this article when considering cancelling, pausing, or moving service, I'd like to take a closer look at your account (that'll be the best way for us to answer your specific balance and equipment questions). And it would be our pleasure to help! Our team is awesome to work with because we'll always do whatever we can to review and resolve things quickly and smoothly for you :) Could you just send our team a direct message to continue, please?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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2 months ago

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Billing

PearlGirl3

Equipment Charges

XfinityJohnG

PearlGirl3

XfinitySara

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