Visitor
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3 Messages
Equipment charges added to bill before current one year promotion ends
My internet bill due the end of this month now includes equipment charges.
In Feb 2026 I was given a one year rate that included equipment charges.
I contacted Xfinity chat on app Oct 26 and told a ticket was open to correct the issue.
I received an email stating my next bill was ready and the charges are still there.
Contacted Xfinity via chat today. This time I was told my promotional period had ended.
Why did I get two different answers? I have a screen print from Feb 2 Xfinity Forum DM stating no equipment charges.
XfinityJoe
Official Employee
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1.6K Messages
15 minutes ago
Good morning @user_7w0y0n we would be happy to review your account with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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