equip return

returned the duplicate that i was sent. was supposed to receive a full refund. only partial. now still telling me i have equip to return!!!

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XfinityOrlandoM

Official Employee

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2.8K Messages

1 month ago

@user_7bsbj4

Thanks for reaching out to us, we do apologize for any inconvenience you're having with returning the equipment and having the charges removed. Let's take a deeper look at your account and get this resolved for you! Please send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_7bsbj4

Visitor

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2 Messages

lol. of course it does not work or is completely dysfunctional. i cannot type your name into a DM.

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1 month ago

0

XfinityOrlandoM

Official Employee

•

2.8K Messages

@user_7bsbj4

Great question, you don't type in my name,

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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Billing

user_7bsbj4

equip return

XfinityOrlandoM

user_7bsbj4

XfinityOrlandoM

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