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user_bw8kd2
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Tuesday, August 11th, 2026 9:42 PM

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Enrolling in a New Plan After Promotional Pricing Has Ended

Hello,

My bill will be going from $86.05 to $124.05 this month because of promotional pricing ending. To me, this makes little sense as when I am prompted to view plans, the most expensive plan I could possibly get is priced at a cheaper total than this, even if I were to upgrade.

I would like to check whether there are any available promotions or loyalty offers for my account before the current discount expires to keep a similar rate. I would prefer to keep my current speed, if possible.

Thank you

Question

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Updated 

7 hours ago

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XfinitySeth

Official Employee

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1.4K Messages

8 hours ago

Howdy user_bw8kd2! I'm glad you reached out here in our community, because we can definitely help ensure you're getting the best rate possible for your service 👍 We don't want you to experience any rate increase you don't have to, and if you have a current promotion that's ending soon, the good news is that there should be some new offers for us to explore for you 🙌

If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can help look things over for you.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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XfinityDilary

Official Employee

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3.6K Messages

7 hours ago

Thank you for allowing us to help with your rate concerns, user_bw8kd2. I'm glad we found a great offer for your service needs. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day. 

 

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