Enrolled in Payment plan

 Yet my bill is not changed now showing I owed double what I was supposed to and still saying my installment plan is being installed.

Your installment plan is being set up and will be added to your monthly bill

This will take 1-3 days. Until then, you’ll continue to see your past due balance, and no changes can be made to your service. Learn more about this plan

 Which it has been 2 weeks now, I keep getting late payment and shut off notices and the bill was only supposed to add 34 a month not double what I owed...... I need this fixed or I am making a BBB Report today.