1 Message

Thu, Dec 23, 2021 3:55 PM

Ending internet service at the end of my billing period

I would like to end my internet service at the end of my current billing period.

I believe that my monthly payments pay for service in advance of the due date. When I pay my bill, I'm paying for the internet service I'll use in the weeks after I make my payment.

How can I find the the date when the service I've already paid for will end?

Accepted Solution

Official Employee


437 Messages

5 m ago

Good morning @user_79167b and thank you for reaching out to our Digital Care Team on our forums today, we hope you are having a great week so far and we'd be happy to look into your account questions. To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.


Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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