Visitor

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1 Message

10/20/2026 2:07 AM

End of service, overbilled

My last bill covers a portion of the next month, November. I ended service on the last day of October. My bill is still the same amount. Will I be credited for the days in November that I’m paying for?

Oldest First
Selected Oldest First

Official Employee

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3.9K Messages

26 days ago

 

user_ce5df7 Thanks for reaching out with your final billing concern. When you close an account within a billing period it will prorate out after full disconnection for the time service wasn't used, and final billing will print 30 days later with all adjustments. If you pay the full amount before that happens you will also get a refund for any amount over paid as well. Final billing would come in the mail as well for your records as the app normally doesn't update after the account is fully closed. 

 

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