Visitor
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1 Message
End of Relationship
Dear XFinity, I will no longer tolerate this joke of customer service. Not only do you have imposters desperately trying to get me to pay with Target gift cards, but I can’t get through to any live person (only bots that repeat they don’t understand!) I have been charged $50 for two reverse charges on my account that the imposters did, not me. I don’t even have a card ending in that card number. Can’t reach a live person to get this corrected. Have been with XFinity Comcast for many years, but this is the end of the road. Worse company, worse customer service, can’t reach anyone to correct this mess. It’s too bad because I have braved the higher charges/increases over time, but it’s just not worth it any more. You have 48 hours to contact me to get this resolved. Otherwise, we’re breaking up for my better peace of mind. What’s happened to this company?? Gone to [Edited: "Language"] in a hand basket!! Zero stars for complete failure to assist the customer.
XfinityMarshante
Official Employee
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500 Messages
11 hours ago
Hello @user_erfhca, thank you for taking the time to leave a post. Sorry to hear about your experience with the automated system to address your billing concerns. I understand how frustrating that can be. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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