Regular Visitor
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7 Messages
end of promo offer, large price increase, dysfunctional website
Greetings,
I'm a longtime Xfinity customer coming off a renewal promotion, so my price has gone up significantly.
I'm trying to review available renewal plans online, but the website keeps falling down (or trying to charge me to send equipment, even though I have all the equipment I need as an existing customer not looking to add equipment).
Could someone help provide some potential renewal options?
Thanks
XfinityAngie
Official Employee
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1.2K Messages
10 months ago
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XfinityAngie
Official Employee
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1.2K Messages
10 months ago
@PubliusTX , I sure dropped the ball on that one, didn't I? I am sorry about that. Please send us a DM so that we can assist you. I will need your name and full address.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityAngie
Official Employee
•
1.2K Messages
10 months ago
We want to thank you for reaching out to Xfinity Support for assistance with your promotion. Please don't hesitate to create a new post if you need assistance in the future. We are always happy to help!
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