End of contract, new contract?

I got off the phone with customer service and even tho I'm not happy about paying more for the same package I had it's better than the double price that it showed originally. My issue is she lowered the price, but for some reason billing is still showing September at the double price. Why didn't it go down as well?

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XfinityAmandaB

Official Employee

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3.4K Messages

5 hours ago

user_lnjtdh That is a great question! Thank you for reaching out for help with your billing after you set up a new promotion. We are more than happy to help go over your billing concerns with you. Are you speaking of the August bill that is due in September? If so, was that printed before you made the change?

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user_lnjtdh

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3 Messages

Yes when I checked my account it was already there, but it says septembers payment on it which may be where I'm getting confused.

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5 hours ago

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XfinityAmandaB

Official Employee

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3.4K Messages

user_lnjtdh No worries. If it was already printed before you made the changes, it will not reflect any of the new promotion information, which would all go on the bill after the change. You can check the details in the PDF version. You can check out how to view the full PDF bill online here: https://www.xfinity.com/support/articles/view-xfinity-billing-history

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5 hours ago

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user_lnjtdh

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Thank you for helping me understand, but I need to say that I was shocked and very unhappy with the doubling of the price. I wasn't expecting that for sure. I'm disabled and on fixed income so this is going to really hurt my budget. Please find a better way for us to stay with xfinity as I spent quite awhile on the phone and had to say no to a lower speed package with a higher cost and almost gave up and quit before she offered me the same speed that I have now for about $30 more. It was not a pleasant experience for sure.

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9 minutes ago

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user_lnjtdh

End of contract, new contract?

XfinityAmandaB

user_lnjtdh

XfinityAmandaB

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