A

Visitor

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10 Messages

Thu, Apr 22, 2021 1:01 PM

Emergency Broadband Benefit Program

Does Comcast participate in the Emergency Broadband Benefit Program? The one that comes with a $50/month subsidy on internet service? And I know about Internet Essentials which is a different program with different eligibility criteria and a different benefit amount. 

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ComcastAlyssa

Official Employee

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161 Messages

24 d ago

Gotcha! Thank you @ae5880 for providing me with that information so I know how to direct you to the proper application. Existing Xfinity Internet customers will need to check eligibility through the National Verifier here https://comca.st/3vaa0d1. Once the National Verifier has verified eligibility, customers can proceed to the enrollment step. Enroll in the Emergency Broadband Benefit program at https://comca.st/3xaHw4N using your Xfinity ID, and complete the consent and application process.

Please keep in mind the above listed websites will be fully operational when the program is set to begin on 04/26/2021. 

Just an additional note, for those who may be existing Internet Essential customers, you will not need to complete the National Verifier step as you have already completed the Federal verification when establishing your Internet Essentials account. 

 

Of course, if you run into any road blocks along the way, our team is here to help in any way we can! 

(edited)

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Visitor

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2 Messages

IT IS IMPOSSIBLE TO GET ON XFINITY EBB SITE ,I HAVE BEEN TRYING SINCE 5/12 AND SPOKE WITH THEIR REPRESENTATIVES 4 TIMES WITH NO HELP BECAUSE THEY SAY ITS A GOVERNMENT APPLICATION

ComcastAmira

Official Employee

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2.3K Messages

Hello user_e8b8c5, thanks for reaching out about the troubles you're running into when trying to access the EBB application. We thank you for your interest in the EBB program and apologize for any inconvenience or frustration this has caused you. We would be more than happy to further assist you.

 

Just to verify, did you confirm your eligibility with the program's National Verifier first? 

(edited)

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Visitor

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8 Messages

I qualified for the program and submitted my application on Xfinity but my bill hasn't changed!!! I'm so tired of dealing with Xfinity and trying to lower my bill and this program would help us a lot. I qualified for the program and filled out the Xfinity application. I received an email from Xfinity to view my UPDATED SERVICE ORDER and there is 0 change. Under EBB Application it says $0.00 / mo

What is that! I qualify for the program! I should at least get a $50 discount. I'm gonig to have to go elsewhere for my Internet service!

Official Employee

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138 Messages

I know it can be a bit confusing after any change so I will try to clear up the confusion for you! Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 


• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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BruceW

Gold Problem Solver

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22.3K Messages

25 d ago

Official Employee

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148 Messages

@ae5880 We believe you! It's not working at this time on my end as well. Sorry to learn about the income loss and you're right that is one of the ways a customer can be eligible. I would suggest trying the website in 24 hours. I did pass along that the page isn't working. Appreciate your patience with this. 

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BruceW

Gold Problem Solver

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22.3K Messages

25 d ago

... National Verifier here https://comca.st/3vaa0d1 ... Enroll ... https://comca.st/3xaHw4N

The first link sends me to https://www.lifelinesupport.org/national-verifier/, but the second which points to http://xfinity.com/EBB sends me to a Not Found page at https://www.xfinity.com/error/404?item=%2febb&user=extranet\Anonymous&site=xfinity

Visitor

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10 Messages

24 d ago

@ComcastAlyssa, any comments? 

Official Employee

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138 Messages

Thank you for reaching back out today! When launched, customers will be able to find more details about this program at https://comca.st/3ayodsv. Please note, that URL will not work until the program launches. From my research I am not showing the program has been launched but the estimated date will be on 4/26/2021. I would be happy to follow up with you on the 26th to make sure you can access the page. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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10 Messages

Ah, so the program is not live yet. Got it.

Official Employee

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148 Messages

@ae5880 Correct! The webpage will become live on 4/26. We apologize for the wait but once that date hits it will be live to use. 

I am an Official Comcast Employee.
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Official Employee

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2.5K Messages

Hi there. I hope you're doing well today. I just wanted to check in! Any additional questions/concerns that came up since we last spoke? Have you been able to make any progress on your end? We are here if you need us. :)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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10 Messages

@ComcastMorgan, still waiting for xfinity.com/EBB to go live...

New Poster

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6 Messages

5 d ago

Can't apply with Xfinity/Comcast. The web page apply now button gives an error message that tells me to call to complete. But I've called and chatted and they tell me it must be done via that button. So I'm approved via the Nation Verifier and their CS is telling me I can use it at AT&T or Tmobile at my address if Xfinity doesn't let me. Really? Is this my option? Frustrated....

Visitor

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7 Messages

Same issue here. I also get the error when I try to look at upgrading my service. Supposedly there's an open ticket on the issue, but I'm skeptical.

Visitor

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4 Messages

Same issue, same frustration. Good job Comcast!

(edited)

Visitor

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8 Messages

4 d ago

I qualified for the program and submitted my application on Xfinity but my bill hasn't changed!!! I'm so tired of dealing with Xfinity and trying to lower my bill and this program would help us a lot. I qualified for the program and filled out the Xfinity application. I received an email from Xfinity to view my UPDATED SERVICE ORDER and there is 0 change. Under EBB Application it says $0.00 / mo

What is that! I qualify for the program! I should at least get a $50 discount. I'm gonig to have to go elsewhere for my Internet service!

FAUguy

Most Valued Poster

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633 Messages

3 d ago

I am also having an issue. I did the National Verifier and was approved on the web site https://www.checklifeline.org/lifeline/

Then I go to the Comcast site and since I am a current customer it tells me to sign in. It then shows a page with my total bill amount, and two boxes at the bottom to select and then click submit. After about 10 seconds it shows a page saying Your Request couldn't be processed at this time. I called the 844 number listed yesterday and the person was no help (just said to try the site again later). Then I did an online Chat with Xfinity Support and they couldn't help, said to call the 800Xfinity. The person there also said the same thing to try later. So I've tried a few times later last night and this morning and still doesn't work.

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