Thank you for reaching out to us here @user_mzkb3s. I am sorry to hear of your experience with the customer service team, and I would be happy to assist you with any billing issue. Could you send me a direct message with the full name and complete address for your service?
The concern is not "accessibility / disability" help related....................................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
XfinityJohnG
Official Employee
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1.1K Messages
1 month ago
Thank you for reaching out to us here @user_mzkb3s. I am sorry to hear of your experience with the customer service team, and I would be happy to assist you with any billing issue. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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105.8K Messages
1 month ago
The concern is not "accessibility / disability" help related....................................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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