7 Messages
Email about account info update
My wife received a email this morning stating that we needed to update our payment method to avoid service interruption, due to outdated payment details or issues with your bank or credit card.
Our last payment has cleared, next one not due for about 10 days, and our payment method is good. It's the second time in the last 3-4 months I've had to deal with this. We assume this is a SCAM, but who can we check with at Xfinity to confirm this?
Accepted Solution
XfinityThomasA
Official Employee
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2.3K Messages
4 months ago
Hello, and thank you for reaching out to us here for help with the suspision email. Good on you for being alert! If you receive an unexpected call, text, or email requesting that you make a payment on your account, we recommend you check your account balance first. Then make a payment directly through the Xfinity website or thru the Xfinity app. Xfinity will not request a specific payment method such as merchant gift cards, wire transfer, PayPal, Venmo, or Zelle. Remember to always check the email address of the sender. If the email has an unrecognizable address but claims to be from Xfinity, don’t trust it. Never open links or attachments in unsolicited emails or text messages. They may execute a disguised program such as malware, adware, spyware, or viruses that can damage or steal your data. Our team would be happy to help check, user_8j09ba.
Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Accepted Solution
BruceW
Gold Problem Solver
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26.3K Messages
4 months ago
That's what it sounds like.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you view their web email site in a browser.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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