2 Messages
elderly mom and billing issues
I help my elderly mommanage her bills, and somehow Xfinity slipped through the cracks because she never mentioned any issues—so I assumed it was fine. Turns out it very much was not.
Her bill is now insanely high, and they’re threatening to shut off her service. I’ve tried using the chat and calling, but I cannot get a real person or set up a payment plan.
Has anyone had luck getting through to Xfinity or finding a workaround to speak with an actual human? This shouldn’t be this hard, especially when dealing with seniors
XfinityThomasB
Official Employee
•
2.5K Messages
4 hours ago
Good morning user_f9dhai. Thank you for reaching out. I see that you had sent over a direct message. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy.
We are happy to help get this sorted out for you. What services does your mom have? Is she using TV, Internet, and phone? Our team would love to explore some modern options for ways to save on her services.
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