Visitor
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10 Messages
Elderly, long-time customer's Xfinity Internet bill doubled. I need help or else I'll have to leave.
My Xfinity Internet only package went from $70 per month to nearly $120. I am elderly and a longtime customer, and I want to know if anything can be done.
Accepted Solution
XfinityThomasC
Official Employee
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2.4K Messages
1 month ago
We want to thank you for reaching out on the Community Forum for support with your billing issue @user_37aa62. We are glad we were able to make you happy with this awesome new promotion. Never hesitate to create another public post for any of your future account and service needs!
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XfinityThomasC
Official Employee
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2.4K Messages
1 month ago
Hello, @user_37aa62
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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EG
Expert
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109.9K Messages
1 month ago
Marked "Solved" topic now being closed.
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