Visitor
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2 Messages
Elderly Couple - Looking to Reduce Monthly Bill & Use Promo
Looking for ways to reduce our monthly bill as current monthly bill is over $250; I see promo's being advertised for around $109.99 for better triple play package then we currently have.
CCDaryl
Problem Solver
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828 Messages
2 years ago
@user_b5dd1f
Thank you for the post. You've come to the right place for assitance. We would be happy to help you find a plan/promotion for your account. Could you please send us a direct messaage with your full name and address? To send a direct message, please make sure you are first signed into the Forums, and click on the "chat" icon in the upper right (left of the notification bell), next click on the "notepad/pencil" icon, and lastly select Xfinity Support. Thank you.
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user_b5dd1f
Visitor
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2 Messages
2 years ago
Not really getting the assistance that was offered. I was first old that there were not currently any promos available and it was suggested to wait to see if more offers become available before summer; then an offer savings a mere $17/month appeared. When we inquired about a double play promo advertised directly on Xfinity site (for tv and internet) and adding voice (at regular rate) which would provide us with internet, tv and voice at a much lower price we were told that "It's not possible" to add voice to a double play package - which make no sense to us other than Xfinity trying to get as much money from customers as possible.
Feeling frustrated. Now looking at ditching Xfinity Voice for cheaper (better) VoIP provider and going w/ Xfinity Double Play as Xfinity policy won't let us add Voice service to Double Play Promotion.
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