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user_77mxo5
1st Topic

2 Messages

Tuesday, June 25th, 2024 9:14 AM

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Eft return charge??

Hello. My next bill is higher and my last bill is higher.  I have auto pay on and received no notifications. I want a refund of 60 dollars. Thank you. 

Question

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Updated 

1 year ago

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XfinityJosephA

Official Employee

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1.7K Messages

1 year ago

Hello, @user_77mxo5 how are you? Hopefully your day and week are off to a good start. Do you use the Xfinity app, and do you have alerts enabled? You can always use these resources to stay up to speed on your account. 

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Again

Expert

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31.7K Messages

1 year ago

@user_77mxo5 

Hello. My next bill is higher and my last bill is higher.  I have auto pay on and received no notifications. I want a refund of 60 dollars. Thank you. 

Notifications of price changes are noted on your billing statement a month or two before they happen.  It's a good idea to read those statements every month.

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user_77mxo5

2 Messages

And what does that have to do with a return charge? [Edited: "Inflammatory"]

(edited)

1 year ago

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XfinityGabby

Official Employee

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1.5K Messages

@user_77mxo5, that's in reference to your post indicating you did not receive notifications. Our Xfinity app is a great option to review those details. We can certainly also look into your billing concern, please send a DM with your full name and address to further assist. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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