U

Visitor

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3 Messages

Fri, Aug 5, 2022 8:16 PM

EFT for moving to a non Comcast serviced area, really?

I understand companies having ETF's because their financials are based on estimated earnings.  Company valuation would be impossible to calculate without some type of guaranteed estimated earnings.  However, with that said, ethical business practices have to come in to play somewhere.  Human beings also have to estimate their financials in order to effectively support their household.  When obtaining services such as internet costs, phone services, etc.  When a consumer enters a contract with a company such as Comcast, most or even nearly all have the intention of remaining at the location receiving services and intend on keeping their services under said contract.  However, there are situations that are not in the consumers control.  I would think that a company the size of Comcast would have certain situations and numbers  baked into their estimates of income, a certain number of contract cancellations that are in good faith.  If a consumer is forced to move and if the contracted services are not offered by Comcast at the location the consumer is moving to, it seems very callous and unethical to enforce an EFT.  In the least, it would almost certainly cost the company a loss of future sales as the consumer would not choose to purchase services or products from Comcast again, when they move into a Comcast serviced area.  It most certainly does nothing for Comcast's customer service reputation.  Especially considering that Comcast annual gross profit for 2021 was $42.316B, a 13.34% increase from 2020.  My gross income for 2021was $42,708, a zero prrcent increase from 2020.  That doesn't take into consideration that I am on disability for cancer related medical issues and I have an adult son with autism, a seizure disorder, and Tourette's Syndrome, who I care for.   And, I have another son who lives at home trying to complete his last year of school.  I can guarantee my gross to net income percentage is no where near as high as Comcasts.  I was forced to move from a home I had a contract on to rent until September of 2022.  I had to leave May 1st because the owner no longer had ownership of the home.  Where I moved to was not in a Comcast service location, forcing me to switch to a different ISP.  My rent went up $550 a month from $1700 to $2350 because of the current rental situation in Jacksonville, FL.  This was the least expensive apartment rental I could find for 3 people anywhere even semi close to the hospital and doctors where my son and I use services weekly.  I no longer have a vehicle, so I must stay within a reasonable area of the medical care we both require.

Now, I am not sharing all this personal information to gain sympathy or ask for handouts.  What I am trying to ask a corporation that grossed a total of $86 billion dollars with all its revenue streams is, am I the type customer that you want to take advantage of for a few extra dollars in your bottom line?  My $200 cancelation fee wouldn't make a .00000000001% difference in your financial picture.  While in my financial picture it equates to 4 prescriptions I require to survive, or 3 office copayments to doctors I must see on a monthly basis, or 2 emergency room visits that happen more often than me and both my sons combined getting a haircut.  I know I am not alone in this situation with Comcast as your company increased profits 13.34% last year.  How about only a 13.33% increase in profits and you allow families like mine to buy our medicine or see our doctors?

Official Employee

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336 Messages

10 d ago

Hi! Thank you for your message about the fee's associated with moving to a location that is not in our footprint. Here is a link to help you with the details of the terms with our services. Hope this helps. https://comca.st/3BHc3fa

Again

Expert

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27.7K Messages

10 d ago

If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).

 

    If you move to a Comcast serviceable area, and transfer service, you are not charged.
    If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
    If you move to a non-Comcast serviceable area, then the ETF does apply.
    If it is an active duty military deployment, then the ETF will be waived when you send documentation.
    If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
    If you downgrade service, then the ETF will not apply.
    If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
 

Again

Expert

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27.7K Messages

@user_8d179c​ 

I did read your post. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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