anybody else get an email from xfinity.com [Edited: "Personal Information"] saying their payment was declined? i didnt click on anything in the email but ended up making another payment and canceling the one that was already scheduled before really realizing the email address it came from.
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Your Bill |
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Your Xfinity payment is declined
Your most recent payment method for the following month was rejected.
Please update your payment information today to avoid a service downgrade.
Update Payment
If you have the Xfinity Mobile Protection Plan on your Xfinity Mobile device(s), it will be canceled if your service is suspended. The Xfinity Mobile Protection Plan cannot be reinstated once it's been canceled.
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Other ways to pay:
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Xfinity Store
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1-800-xfinity 24/7 using our automated payment system.
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View information about your bill anywhere, on any device
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xfinity.com/account
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Use the Xfinity app
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Say “Pay my bill” to your X1 Voice Remote
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California Debt Collector License No. 10316-99
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xfinity.com |
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Ask Xfinity |
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View Online | Privacy Policy
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THIS IS A SERVICE-RELATED EMAIL
Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.
Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.
Comcast respects your privacy. For a complete description of our privacy policy, click here.
© 2024 Comcast. All rights reserved.
Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications
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XfinityBenjaminM
Official Employee
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2K Messages
1 year ago
@msre Thank you for bringing this to our attention. Please continue to be vigilant and aware of emails that you receive. Unfortunately, there are emails you may receive that may not always be genuine and if you see anything unusual the best thing to do is delete the email and not click on anything inside of it.
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BruceW
Gold Problem Solver
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26.4K Messages
1 year ago
This is phishing/fraud. The "From:" address is not one that Comcast/Xfinity uses, and even if it was, "From:" addresses can be forged. These cannot be trusted.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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