U

Visitor

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2 Messages

Thu, May 13, 2021 1:41 PM

[Edited] mobile line fee cost Xfinity 3 accounts

I just recently completely removed Xfinity Mobile due to a line charge fee that I tried and fought for to be removed.I had internet and just picked up Xfinity mobile. I had to move, where I went to Comcast doesn't service. I paid an early termination fee of $80, no problem. Then a few weeks later I was told I was going to be charged a $25 line fee because I don't have the internet, not my fault. I spoke to numerous associates who looked into it, and was told my 3, one in store who posed as a supervisor I had asked for, name was Erik in Knoxville TN. Also told because of the circumstances, I wouldn't be charged. Well here comes the charge, went back to the store, demanded management, spoke to Todd, he looked into it, said nothing can be done, it's policy. So I was over the run around. Paid off the phone I purchased going to a new carrier, Todd did offer a small credit, but I declined, why would I want to continue with this $25 a month fee, also since I'm a supervisor myself and can make business decisions and we use Xfinity Business, I'll drop it and go to another, told do what you must do. Also my fiance's work uses Xfinity Business also, you will loose that account also, just stop the fee or your loosing 2 business accounts and an individual account. Still told do what you must, nothing he can do. So buyer beware of Xfinity fees, and do they care if they loose additional business over $25 a month fee, no. So in all 2 business accounts dropped, and my personal account, totalling close to $600 a month over greed of a fee. Nice work Comcast, Stepped over a $1 to save a Dime, and with numerous people giving a negative word in the area, don't use Comcast, they do the dumbest things and policies that cost them business and it all went to Spectrum, your biggest competition.

Responses

Official Employee

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210 Messages

1 m ago

Good morning @user_2c7b14 and thank you for reaching out to our Digital Care team on our Forums. I'm so sorry to hear about your experience and understand your frustrations. If I was in your shoes I would be upset as well. Since this is related to Xfinity Mobile, I would have to direct you to our Xfinity Mobile support. Our department handles specific customer service requests and unfortunately, we are unable to access Xfinity Mobile Support tools. You can reach them by phone at 1 (888) 936-4968, through their website https://comca.st/3qkcoeX, or you can reach out to our Xfinity Mobile Facebook page at https://comca.st/2Rpz9iQ, and they would love to assist you!

Again

Expert

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25.8K Messages

@ComcastAlyssa

Please make your links live so that customers don't have to do a copy/paste of them.  😉

Thanks. 

Visitor

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2 Messages

1 m ago

Ya see, they won't respond to this because they don't care, guess business is good for now, but word of mouth will catch up

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