Visitor
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1 Message
[Edited] customers "free phones"
I was told I qualified for a free phone (Google pixel 6a) and that all I had to pay was shipping. I checked my bill and I'm being charged for the phone. I've been with Comcast for 7years and lost trust! That's not fair the people or the company lies to their customers using false advertisement "qualifying" for free phones!!
XfinityChelseaB
Official Employee
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1.7K Messages
2 years ago
Hello @Mellyson, Thanks so much for taking a moment out of your night to leave a post on our community forum. We're not able to access your Xfinity Mobile account here but our Xfinity Mobile Team are experts at what they do, and I know they can get this resolved for you. You can reach our Xfinity Mobile Team with a call, text message, or via chat:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
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iblashaun
New Poster
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2 Messages
1 year ago
I took my brother to the store on 39th st . To get him phone the lady said if he got google 6 no charge for phone and when he wanted to upgrade it would be worth x dollar at so without even looking at other phones he chose the Google and every month I pay a small amt for his phone I also have been with Comcast xfinity for over 10 years they tell u anything and always do another should have to do what they say
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