Visitor
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1 Message
[Edited] Communications and Customer Service
Get your communications fixed because legit, Xfinity is not what it used to be nor do you guys actually help.
Your billing department kept calling but no one would say anything because they are muted and would hang up on me. No voicemails. Just you harassing folks. You guys are awesome!
The app is horrible and is never updating properly, and you are never able to talk to someone that is not bot, and that goes for the texting option. Folks should not have to call in 2025 when things have these options or are supposed to. The Internet goes in and out even with over 1000 Mbps.
We will be cancelling our service by the end of this year as we no longer want to deal with your [Edited: "Language"] call center employees and your [Edited: "Language"] communications. I have been a customer for over 10 years while living in Minnesota and it is not the same.
God forbid people try to figure services and billing our before paying because of poor communication given. Looks like I am not the only one who feels this way. Might want to work on it.
XfinityOrlandoM
Official Employee
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2.5K Messages
3 hours ago
@user_nxkld5
Thanks for reaching out to us, We do apologize for any inconvenience with dealing with our chat assistant or reaching a live agent. What's great about this platform is we are aligned with our corporate residential team and can assist you with any and all your concerns with your Xfinity services.
Go ahead and send me a direct message including your first and last name and your complete service address and I'll be happy to address all your concerns.
Here's the detailed steps to direct message us:
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