user_pywojr, thank you for reaching out and creating a post. As a heads-up, I made an edit to your title since this is a public post, and we don't want your address or any other private information listed. That said, I see you have questions about a refund after you disconnected service.
I see there was one generated, and they are typically sent to the last payment method we had on file. If for any reason we can't use this payment method, you'll get an email with an alternative refund option like a virtual prepaid card. Did you get the refund confirmation we sent via email?
XfinityVianney
Official Employee
•
2.7K Messages
1 hour ago
I see there was one generated, and they are typically sent to the last payment method we had on file. If for any reason we can't use this payment method, you'll get an email with an alternative refund option like a virtual prepaid card. Did you get the refund confirmation we sent via email?
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