U

Visitor

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5 Messages

Tuesday, May 20th, 2025 8:26 PM

[Edit: removed personal information] (Xfinity Customer)

Hello my name is [Edit: removed personal information] and i made a payment arrangement on the Xfinity app and it says payment successful when will my services be restored?

Official Employee

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2.4K Messages

2 months ago

 

user_x6qen1 Thank you so much for stopping in and posting for help with when your services will be restored. Once a successful payment arrangement or payment to make your account current has been made/set up, it can take up to an hour from when it is approved and applied to your account. You can use the Xfinity app to check your payment history to see if your payment is no longer pending for payments. For payment arrangements, if you have not received your confirmation email, you can try and set up a new one, and the message that pops up telling you the amount and date would let you know there is one already set up. 

 

Visitor

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5 Messages

@XfinityAmandaB​ what do I do if a hour has past and my services are not restored? I can chat with a agent and I'm getting frustrated 

Official Employee

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2.1K Messages

Hi there, @user_x6qen1 Thank you for your patience! You can reach back out directly on this forum!-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

hello are you there I never got a reply 

Visitor

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5 Messages

2 months ago

Okay thank you what do I do if a hour has passed and my services are not restored can you can me directly too figure this out? 

Visitor

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5 Messages

1 month ago

hello my name is [Edited: "Personal Information"] n I am not able too reach customer service because my services is suspended my address is [Edited: "Personal Information"] i set 2 payment arrangments on my account and need help restoring services.

(edited)

Official Employee

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202 Messages

Hello @user_x6qen1, Thanks for reaching out today. Did you set the payment arrangement up through the app or through the automated system? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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