5 Messages
[Edit: All caps] Since April or May 2023 [Edit: All caps]
I have been trying for almost a year to get xfinity/Comcast to address their issue of overcharging on my account and the supervisors and agents display call avoidance and deny supervisor escalations to avoid poor scores. I made a service change at the end of April beginning of May and when I made that service change I had paid for all services and was owed one day of credit on all lines of services. My monthly charges were now $205. So my bill should have been $205, as I am not I. A contract and you can not bill for two months advance services but you did, I was given bills of $900, $800, $700, $600 etc. U got the excuse that the system is still updating and it will fix itself were the excuses the Comcast agents gave me. I also was given $300 in credits that were eaten up by your systems erroneous bills sent out while the system was updating. Each time you asked for a different amount that was an overcharge and a misdemeanor crime in the state of California. I have posted in your forums and have gotten no responses. Your sups hang up on me, I need a manager to call me and listen to what happened and to fix my account and take accountability for the overcharging on this account. Agents and supervisors want to start by talking about my current bill when the problem started in April or May of 2023 and the financial issue needs to worked forward not backwards, as I have already overpaid due to overcharges and refunds are due. Your company has had money of mine and used it to make profits for almost a full calendar year. I have requested a manager from retention contact me as the ignoring of this issue has lost us as a customer and we want our money back, it will depend on the retention managers handling of this issue if we stay a customer or not. We have been paying between $300-$500 a month for cable which is ridiculous, anything over $150 is above market value. I have worked in the cable industry for years and years and I am aware of the laws and regulations and your company is in violation of several. I need a manager of retention to contact me and be prepared to go over the last years worth of billing statements. I also want a complaint filed against Supervisor named Gemiko, the spelling is not correct but I couldn’t understand him and that’s what his name sounded like. I also had bad experiences with Shauna, and Suzanne a total of three agents and one supervisor who hung up on me after talking over and thru me the whole time. I would like to speak to a senior executive, call center directly, or general counsel.
XfinityPaula
Official Employee
•
1.4K Messages
1 year ago
Hello @user_02a734 I am terribly sorry to hear of this poor experience with our teams and for this to be an outstanding issue for so long. We would love to help out in any way we can and work to make the account credits and adjustments needed to correct any errors. Since this is an account specific issue, please send us a direct message with your name and service address, so we can open the investigation. Once we locate the account we will have to send a verification code, after that we will be able to dig into the details. I look forward to hearing from you and helping to find the right solution.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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psullivanhig515
Contributor
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37 Messages
1 year ago
Overcharged Unreturned Replacement Cost
Xfinity has charged me over $1800 in unreturned equiptment fees! $40 per month charged. Was on autopay due to my disability, Equiptment returned to Comcast rep 4 yeas ago, Cost of Comcast claimed missing equipment would have been paid for years ago but Xfinity still billied and collected, They exploited a disabled person trusting autopay. Concerned at how many others they are stealing from,
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user_1x1ol8
1 Message
1 year ago
<Edited: Inflammatory>. I was passed around 9x then promptly hung up on. Tried to get things straightened out. Nope, my bill went up, then was charged for a cell phone I was told was included as they were converting me from a landline to a mobile line. Next thing I know ... I paid their fees, then got MORE fees AND sent to collections due to how badly they run things. I paid the overcharges so <Edited: Inflammatory> wouldn't ruin my perfect credit and have since changed providers. Never again. <Edited: Inflammatory>
(edited)
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user_3fgu2g
2 Messages
11 months ago
[Edit: All Caps]
They offer you cheap services but they don’t tell you the full story.
I enrolled in the home WiFi for $30/month, however I kept getting additional charges on the app for different numerous fees. I called them on May 8th, 2024 as my home internet was not working and the customer rep did a reboot and offered me a mobile internet add on FOR FREE!
I took because I didn’t have to pay anything. I had the line activated on May 13th, 2024 but for some person reason I had to move out of my old apartment. I called Xfinity on May 18th to cancel my services against at the end of the month which Ofcourse they said they had.
Fast forward to today June 12th, I received a bill of $81.14 for mobile phone bill. They apparently cancelled the home internet and not the mobile.
but wait a minute, the phone internet was free right? Why am I being charged over $80 even if the agent forgot to cancel. Crazy right?
I have spoken to atleast 6 agents today and none of them have been able to give me a plausible reason as to why these charges are on my account. They all keep singing the same rehearsed song, “I understand how you feel but the charges are generated on the system”.
Do not fall for this [Edit: Inflammatory] called Xfinity. There’s so many hidden charges they don’t tell you about. They claim they have promotions but don’t fall for it.
It’s better to pay a bit more with a reliable service. [Edit: Inflammatory]
(edited)
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