Contributor
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29 Messages
Ecobill / Paperless Discount?
We just lost a portion of the equipment discount with our 2-year package, so I called in to see if there were any other packages available to us. Unfortunately, I seem to have reached an agent that wasn't necessarily very familiar with what options I had. It was only after I asked several questions about the package he was offering that he realized it would actually be a net increase of about $15 on our bill. Luckily, I asked before I switched. He then said that I was eligible for a $10 per month discount if I signed up for Ecobilling. I specifically asked if I needed to also sign up for AutoPay (which I do not want to do), and he told me I did not need to, just the Ecobills. I told him I would think about that and could always switch it online later. I began searching to see if it was indeed true that I would be eligible for the discount with just Ecobilling, but all signs indicate I would need to sign up for both Ecobilling and AutoPay. Could someone from Comcast please verify this information and provide an answer? As a long-time customer (we predate Comcast by about 3 companies!), it's extremely frustrating spending so much time discussing options, only to find out they're not even viable options.
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Accepted Solution
ComcastJoeTru
Official Employee
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6.7K Messages
6 m ago
Hi BU_Bulldog! We appreciate your patience while trying to get answers regarding the $10 self-service discount for being enrolled in both eco bill & autopay. That information is correct. Depending on the region you're in, existing customers are eligible for the discount as well. My team would be happy to review your account again to see if there's a better package that fits your needs. If you're open to it, please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastJoeTru," then click send a message.
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BU_Bulldog
Contributor
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29 Messages
6 m ago
Is there anyone from Comcast that's able to answer this?
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BU_Bulldog
Contributor
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29 Messages
6 m ago
Just in case anyone searching these forums has the same question I had, I wanted to share that I finally got an answer. Though I did need to call and speak to an agent to get that answer.
If what I was told this morning is correct, the $10/month discount is only available to new customers that sign up for both paperless billing and autopay. So it appears that what I was told the first time was doubly wrong.
Oh, and to top it off, my next bill will be have another increase, because the expiration of the equipment discount hit in the middle of my billing cycle. And I'm stuck at the mercy of equipment increases for another year, until my contract expires. I know it's how all providers operate, but it really stinks that longterm customers are seemingly ignored, while new customers are given the "best" rates. There are many people that don't have the time or energy to play the switch-every-two-years game, and just want to pay a fair value for the services they receive.
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