Ecobill / Paperless Discount?
We just lost a portion of the equipment discount with our 2-year package, so I called in to see if there were any other packages available to us. Unfortunately, I seem to have reached an agent that wasn't necessarily very familiar with what options I had. It was only after I asked several questions about the package he was offering that he realized it would actually be a net increase of about $15 on our bill. Luckily, I asked before I switched. He then said that I was eligible for a $10 per month discount if I signed up for Ecobilling. I specifically asked if I needed to also sign up for AutoPay (which I do not want to do), and he told me I did not need to, just the Ecobills. I told him I would think about that and could always switch it online later. I began searching to see if it was indeed true that I would be eligible for the discount with just Ecobilling, but all signs indicate I would need to sign up for both Ecobilling and AutoPay. Could someone from Comcast please verify this information and provide an answer? As a long-time customer (we predate Comcast by about 3 companies!), it's extremely frustrating spending so much time discussing options, only to find out they're not even viable options.