chriscope4's profile

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1 Message

Wed, Feb 3, 2021 11:00 AM

Eco/Auto Billing Discount

Hi, I was promised that there would be a $10 discount applied to my monthly bill if I signed up for paperless billing and automated payments. They said it could take 45 days to apply, which was back in August. It has now been 5 months and I'm wondering, why hasn't my $10 discount started?

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Expert

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25.4K Messages

3 m ago

@chriscope4 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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2.9K Messages

3 m ago

Greetings, @chriscope4! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you have not been getting the self-service discount. That super frustrating! I would like to have to look into what could be going on with the discount. Can you please send me a PM with your first and last so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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