Visitor
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1 Message
[Edit: Removed Ticket number]
Please help!! There's far too much to even begin typing out here! Please get me to someone I can speak with with the upmost escalation, today, please!!
Visitor
•
1 Message
Please help!! There's far too much to even begin typing out here! Please get me to someone I can speak with with the upmost escalation, today, please!!
XfinityEva
Official Employee
•
2.5K Messages
56 minutes ago
Hey there @Mudblood_87 I’m really sorry to hear you’re dealing with so much right now. We definitely want to help and make sure this gets the attention it deserves.
Please send us a direct message so we can look into this further with you and get the right team involved. In the meantime, feel free to share a few more details here (without any personal info) so we can better understand what’s going on and be as prepared as possible to assist.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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