ECHECK/EFT RETURN FEE

Hello @user_6b0bdb thank you for reaching out through our forum. When a payment comes back as returned a fee is applied to the account. There are a number of reasons why a payment may come back as returned, including but not limited to:

• Non-Sufficient Funds (NSF)
• Bank account closed or not found
• Incorrect bank routing number or bank account number
• A stop payment is issued on the bank account payment
• Customer advises not authorized

Do you believe this fee was applied in error? 

@user_6b0bdb Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.