Thu, Oct 21, 2021 11:06 PM
I have received the EBB discount for months now and got an email stating it would continue ,but my bill showed up full amount. Is there a reason why the discount isn't on there?
1 m ago
Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the concern and I would love to look into this further with you. Please send us a direct message to "Xfinity Support".
To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it