Skip to main content

    Support

    Offers

faifee's profile
faifee
1st Reply
1st Topic

New Poster

 • 

2 Messages

Thursday, October 21st, 2021 11:06 PM

Closed

EBB

I have received the EBB discount for months now and got an email stating it would continue ,but my bill showed up full amount. Is there a reason why the discount isn't on there?

Question

 • 

Updated 

4 years ago

127

2

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

XfinityBillie

Official Employee

 • 

3.4K Messages

4 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the concern and I would love to look into this further with you. Please send us a direct message to "Xfinity Support".

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

user_2d2d33

Visitor

 • 

1 Message

4 years ago

This is the worst Customer Service experience on the planet. Shame on Comcast, Xfinity for outsourcing their EBB to a country and people whom literally are so stupid and can't speak english. One's on hold for literally hours, they messed up my application 3 times now. I've already been approved back in June!  This is the absolutely disgusting. 

2

0

CCRobert

Official Employee

 • 

455 Messages

Hello @user_2d2d33 I am sorry to hear of the issue that you are having. I know that this process can be frustrating. The approval for the EBB program is no longer available. The new Affordable Connectivity Program (ACP) is a long term solution for our customers. This is the reasoning for having to go through the verification process again. There have been some changes. Here is a link that will explain more about it: https://comca.st/3pWP2i9;

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Again

Expert

 • 

31.9K Messages

@XfinityRobertA Can you please check the link you posted.  I am getting a "We're Sorry" page.

Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

forum icon

New to the Community?

Start Here