Visitor
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1 Message
Ebb program
I applied and was approved for the ebb program, so how and when will that be implemented into my bill?
Visitor
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1 Message
I applied and was approved for the ebb program, so how and when will that be implemented into my bill?
EG
Expert
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89.8K Messages
2 m ago
Concern moved here to the Billing help section for greater exposure to actual Comcast employees for assistance.
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XfinityAnthonyT
Official Employee
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198 Messages
2 m ago
Hey there, if you have already been confirmed eligible through the national verifier then head on over to https://comca.st/3DODna6 to complete the process. Or you can contact the internet essentials team at 855-846-8376.
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user_c63116
Visitor
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1 Message
2 m ago
I was approved and it was apply to my bill 2 days after I received a text to the phone number linked with the account.
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samm8056
Contributor
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23 Messages
1 m ago
I received an email today from Xfinity saying
"The federal Emergency Broadband Benefit (EBB) program doesn’t allow consumers to be enrolled with more than one service provider at a time, and our records show that you are receiving your EBB credit from another service provider. As a result, we want to make you aware of two changes on your next Xfinity bill. First, the EBB credit that you received last month will now appear as a charge. Second, you will resume being charged the full price for your service prior to having the EBB credit applied."
I am not enrolled in any other program and ask to be re-enrolled and remove charges.
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