Visitor
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1 Message
eastern debt services
Hi Xfinity Support — I’m hoping you can help me with a past-due balance that was sent to Eastern Services. I had a sudden spinal injury and surgery in September. I’ve been recovering away from home, so I didn’t realize the account fell behind. It was my mistake, and I’m not trying to avoid it — I’m just asking if there’s any way Xfinity can recall the debt from collections so I can pay Xfinity directly and get the account back in good standing to avoid the impact on my credit. I’m moving back home soon and would like to continue service with Xfinity but do not know how to proceed. Thank you for any help you can offer.
XfinityBillie
Official Employee
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3.8K Messages
2 hours ago
@user_2on5xn I hope that your recovery has been speedy, we are sorry to hear that you've been injured. Our team would love this opportunity to help you review the account and see what is needed to continue services with us. Please send us a DM to Xfinity Support with your full name and address to get started.
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