3 Messages
Early Termination/Contracts no longer accessible in my account
I was a Comcast customer from March 2020 until July 2024, when I moved to an area where Comcast was not available. I always paid my bill on time and had no issues with service - until when terminating my account, I found out I was only four months into a two-year contract. I cannot access the contracts in my account portal now to see what the early termination conditions are - when I try to go to contracts, it just goes back to a generic screen, so my legal documents are (conveniently?) not available to me. Right now, my autopay is still being drafted at the promotional rate, though I see that it's set to go up by another $20 at the end of the first year of the contract.
This is exactly the reason why I for so long resisted taking the constant Comcast "special offer" calls trying to get me to upgrade my services or give me a "special deal". Despite everything I did to try to find the "fine print" over the phone, the agent did not make it clear that this was a two year contract that would be enforced even if I moved somewhere that Comcast wasn't available and it wasn't possible to transfer it! I can't even find out now if I can pay an early termination fee to just end my relationship with Xfinity and take the loss. I am seriously disappointed in Xfinity/Comcast, and I will not be trusting them again.
XfinityRichard
Official Employee
•
2.2K Messages
1 year ago
Hi there, @user_iwoa0u ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding the early termination fee, I would be just as concerned if I was in your position. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
To send a direct message [private message]:
1
0
Again
Expert
•
32.2K Messages
1 year ago
For anyone else looking for this information:
If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).
If you move to a Comcast serviceable area, and transfer service, you are not charged.
If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
If you move to a non-Comcast serviceable area, then the ETF does apply.
If it is an active duty military deployment, then the ETF will be waived when you send documentation.
If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
If you downgrade service, then the ETF will not apply.
If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
3