3 Messages

Thursday, August 1st, 2024

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Early Termination/Contracts no longer accessible in my account

I was a Comcast customer from March 2020 until July 2024, when I moved to an area where Comcast was not available. I always paid my bill on time and had no issues with service - until when terminating my account, I found out I was only four months into a two-year contract. I cannot access the contracts in my account portal now to see what the early termination conditions are - when I try to go to contracts, it just goes back to a generic screen, so my legal documents are (conveniently?) not available to me.  Right now, my autopay is still being drafted at the promotional rate, though I see that it's set to go up by another $20 at the end of the first year of the contract.

This is exactly the reason why I for so long resisted taking the constant Comcast "special offer" calls trying to get me to upgrade my services or give me a "special deal".  Despite everything I did to try to find the "fine print" over the phone, the agent did not make it clear that this was a two year contract that would be enforced even if I moved somewhere that Comcast wasn't available and it wasn't possible to transfer it!  I can't even find out now if I can pay an early termination fee to just end my relationship with Xfinity and take the loss.  I am seriously disappointed in Xfinity/Comcast, and I will not be trusting them again. 

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