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user_ojr3dk
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Thursday, December 5th, 2024 8:05 PM

Early Termination Fees

I am a current customer that has mobile, internet and cable services. If I wish to cancel my cable service but keep the internet and mobile service, will I incur early termination fees? 

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5 months ago

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XfinityThomasA

Official Employee

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2.3K Messages

5 months ago

 

user_ojr3dk - Hello and thank you for joining the Xfinity Forums community! To find the contract or legal agreement you're looking for, simply visit Legal Agreements and Contract. You may be directed to log in first.

 

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user_ojr3dk

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Nothing in my "legal documents" shows a contract with details. 

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5 months ago

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XfinityThomasA

Official Employee

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2.3K Messages

It is possible you're not under a term agreement, user_ojr3dk. What are you seeing on your end? If you pivot and take a look at your bill statement does it show you're receiving a contract discount for your services? If so it will also include an end date right on the bill. Your legal agreements and contact info can be found by logging into your Xfinity account, clicking on the Account (person) icon in the top right, select account and identity, scrolling down to LEGAL AGREEMENTS AND CONTRACTS, and selecting Legal agreements. You'll see a list of your legal documents.

 

 

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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31.4K Messages

5 months ago

@user_ojr3dk 

I am a current customer that has mobile, internet and cable services. If I wish to cancel my cable service but keep the internet and mobile service, will I incur early termination fees? 

As long as you keep one service active you won't incur early termination fees if you're in a contract.  If you're not in a contract you won't have any early termination fees.

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