2 Messages
Early Termination Fees are horribly expensive
Due to a violent situation with the property manager, we had to terminate our xfinity wifi at $97 per month and move.
We paid $239 in the disconnect fees, returned the equipment via an expensive uber trip to your office, and now a week later, we are given ANOTHER bill for $249 in early termination fees.
Which nobody had ever made clear to us at any time, even though there were extensive chats and phone calls.
$500 to disconnect your service is extremely excessive for anyone, let alone a senior couple who live off social security as we do.
We cannot possibly afford another $249 bill at this time, and could never recommend or use your service again due to these tactics.
XfinityTony
Official Employee
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968 Messages
1 month ago
@user_p5u8j5
Hi! I am sorry to hear about your situation, and I am glad you were able to get out of there. Xfinity Early Termination Fees are $10 per month for every month remain in the contract. I would love to take a look at your final bill to see what happened with those Early Termination Fees as most are $230 or less. Can you send a DM to Xfinity Support with your full name and address, please?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
•Click the "New message" (pencil and paper) icon
•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
•Type your message in the text area near the bottom of the window
•Press Enter to send your message
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user_p5u8j5
2 Messages
25 days ago
Follow up: I tried to contact them, as xfinitytony advised, but no reply. They just keep threatening us with collections. [Edited: "Inflammatory"]
(edited)
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