1 Message
Early Termination Fee
Hello
I have moved to Northern Virginia and there is no Xfinity service where I live. Now I received an early termination fee of $60. I explained the reps and supervisor and they asked me to keep the account even if there was no service. I do not would have kept my account if the service was here.
CCDanielB
Official Employee
•
252 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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