colinmaxx's profile

Visitor

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2 Messages

Thu, Sep 16, 2021 4:12 PM

Early termination fee.

 I was charge an early termination fee.of 230 dollars. I was  having problems with my Internet service for a month. I called several times and they sent out a technicians and found and ground wire loose.   I called an operator and said I still have interrupted service the next day. They told me Only thing you could do is upgraded the service from 59 to 84 dollars a month it will be a stronger signal and it worked fine after that. When I went to cancel the Internet service which I do every year because it was seasonal non-contract. Comcast  sent me an early termination fee saying that I owe 230 dollars  because I upgraded to a stronger signal. I said I had problems with the Internet service and the only way to get service was upgrades so I paid more money.I called back and talked to a manager and they told me sorry nothing we can do even if it wasn’t your fault because when you upgrade you signed a contract. I told them I signed a contract  in the middle of upgrading while I was on the phone for 90 minutes trying to figure signal issues out with operator to Why would they charge me a fee?  how is it my fault when the  other service was cutting out all the time and all I wanted was the service to work? 

Responses

Official Employee

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172 Messages

1 m ago

Hello, @colinmaxx and thank you for posting your question here on our Xfinity Community Support page! I am very sorry to hear of the troubles you were having with your internet service. I would gladly take a look into your account and contract to further assist. However, if a contract was agreed to the early termination fees would be valid, if cancelled within the timeframe of the agreement. Please send us a direct message with your full name and address to take a look!

 

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Visitor

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2 Messages

1 m ago

This solution was never resolved. Please tell me what I can do to resolve this issue? No one should be charge a fee that they had no control over for just trying to get better service. 

Again

Expert

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26.5K Messages

@colinmaxx If you agreed to a contract, even trying to get better service, and then you canceled that contract you are liable for the early termination fees.

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