colinmaxx's profile

Visitor

 • 

2 Messages

Thursday, September 16th, 2021 4:12 PM

Closed

Early termination fee.

 I was charge an early termination fee.of 230 dollars. I was  having problems with my Internet service for a month. I called several times and they sent out a technicians and found and ground wire loose.   I called an operator and said I still have interrupted service the next day. They told me Only thing you could do is upgraded the service from 59 to 84 dollars a month it will be a stronger signal and it worked fine after that. When I went to cancel the Internet service which I do every year because it was seasonal non-contract. Comcast  sent me an early termination fee saying that I owe 230 dollars  because I upgraded to a stronger signal. I said I had problems with the Internet service and the only way to get service was upgrades so I paid more money.I called back and talked to a manager and they told me sorry nothing we can do even if it wasn’t your fault because when you upgrade you signed a contract. I told them I signed a contract  in the middle of upgrading while I was on the phone for 90 minutes trying to figure signal issues out with operator to Why would they charge me a fee?  how is it my fault when the  other service was cutting out all the time and all I wanted was the service to work? 

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here