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Early termination fee refund/credit for returning customer
I have moved to a comcast unserviceable area 2 years ago (September 2021) and paid 80$ ETF (agent said that they will credit it back when I come back to xfinity).
Now I'm coming back to xfinity and spoken to sales team couple of times and been told that if I terminated my services 2 years ago, there is no way to credit the ETF back.
Just wanted to hear whether this is still true.
Right now between T-mobile and xfinity internet in my near-future apartment, xfinity is little bit expensive for me (because I have T-mobile as my cellphone provider) and this ETF refund/credit is my deciding factor.
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Again
Expert
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31.4K Messages
2 years ago
@kprabha26
I have been here doing this for 17 years and I have never heard of the ETF being refunded if you come back. If you're in a contract and you cancel your service you pay an ETF as you know. But, if you come back you enter into a new contract apart from the other service you had and you will have a new account number that is tied to you and your new address.
I hope that explains it a bit.
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