2 Messages
Early termination fee- no service provided in my area
This is my first year with xfinity not even a year and it’s horrible. I lived the WiFi so I wanted to move services but they don’t provide service in my new area. My husband is active duty military so we were stationed here and got WiFi with xfinity in our apartment while waiting until our house that we bought was finished. I have put in two tickets and they all have either gotten denied or just ignored. I have a $200 balance because they don’t provide service in the area I moved too that’s ridiculous. I’m honestly over this company all together.
Again
Expert
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32.3K Messages
7 months ago
If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).
If you move to a Comcast serviceable area, and transfer service, you are not charged.
If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
If you move to a non-Comcast serviceable area, then the ETF does apply.
If it is an active duty military deployment, then the ETF will be waived when you send documentation.
If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
If you downgrade service, then the ETF will not apply.
If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.
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XfinityLinda
Official Employee
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2.1K Messages
7 months ago
@Again Thank you!
@user_lm6gr6 We appreciate you for meeting us here in our community. Thank you and your husband for your service. We're sorry to hear about your experience, and we'd love the opportunity to turn this around for you. If we may, please send us a Direct Message with your full name and address, so we may look into this for you. We hope to hear back from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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