Early termination fee and keep charging me afterward

I have canceled the service In April, the agent told me that he will waive the fee for me cause I moved to a place do not have XFINITY SERVICE.

However, they still charged me on that fee. Which I can understand and I am ok with that.

But afterward, they still charged me on the following month May and June. Every month I have chatted with the customer service on this matter.

They told me that they have solved the problem. But my credit card bill told me the truth, they still charged me and no refund has been done.

I do not know when they gonna stop charging me, the customer service told me that they gonna help.

Really do not know how I can solve the problem?

Official Employee

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666 Messages

2 m ago

Hey there! Thanks for the post. We can look into all of that for you. Please send us a private message with your full name and service address.

To send the requested information in a private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible
Click the "Direct Messaging" icon or https://comca.st/3QY6bTV
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person", but don't do that.
Instead, type "Xfinity Support" there. As you are typing a drop-down list appears.
Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter or tap the >icon to send it

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