"Early Termination Fee" ($120) on final bill... after +4 years as an Xfinity customer
I recently moved out of the Xfinity service area (Portland OR). I called to schedule cancelation on my move date, asked about final bill/extra charges, and was told there would be nothing so long as I returned the DVR equipment. Did that, and last week I got my final bill with credits for all the prepaid services up to the date service ended, but that was more than offset by a $120 "early termination fee." And I've been a loyal Xfinity customer/user for +4 years. Today I "chatted" and actually spoke to 3 different Comcast employees. All were kind to "value my loyalty" and "sorry to see you go" (who writes these scripts?), but in the end no one would/could reverse the charge. And with NO EXPLANATION! I've disputed the auto-pay charge with my bank (who I've been with +40 years). I think they'll take care and reverse the charge, but SHAME ON YOU, COMCAST (AGAIN)!