1 Message
E. Check return fee
Hi I am Sara
I have xfinity internet and I was shocked to see that I owe 34$ this month instead of the regular 10$ ! It says it’s for the e check return but I looked at my bank account and my account on xfinity and didn’t see any issues I have my debit card listed and I had money in there ! So I don’t really know what’s this fee for ? We really can’t afford anything right now and I don’t know how to pay for this “ extra “ fee that came from nowhere! Please help me thanks
CCXanadu
Retired Employee
•
300 Messages
2 years ago
It's possible the fee is for a previous month where the fee was applicable. Is there a date listed when the fee was applied or a listing of the transaction that was returned? If you review the past bill details in the Xfinity app or online, a $0.00 balance should be listed as any rollover of debits or credits due on the account from the previous month.
I can help look into all of this with you in a direct chat message.
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