G

Visitor

 • 

1 Message

Wed, Mar 31, 2021 1:15 PM

Closed

Dvr upgrade

Wondering how much difference will there ne on my bill if i upgrade my dvr from 20 hours to 150

Official Employee

 • 

395 Messages

8 m ago

Good morning @user_a0b892 and thank you for reaching out to our Digital Care Team on our forums page! We'd be happy to get your account pulled up and take a look at some pricing options to upgrade your DVR service. Can you please send us a private message by accessing the chat icon on the top right corner?

Visitor

 • 

1 Message

2 m ago

I am trying to delete the Upgrade DVR in the recording section of the TV DVR and it will not let me do this.  I do not want to upgrade that this is confusing to my 98 yr old mother in law that is partially blind.  How do stop this notice?

Official Employee

 • 

395 Messages

Good morning @user_253f2c and thank you for reaching out to our Digital Care Team on our Community forums today. Unfortunately, we do not currently have the option to delete that notification but are happy to forward the feedback. I have seen a few other customer complaints about this as well so I'm hoping we'll be able to have the option to remove that notice soon as we continue to receive the feedback. Please let us know if there is anything else our team can do to assist you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here