Hello @user_21800f Thanks for reaching out to us on our Xfinity Forums for help with the extra payment. I'm happy to help out and sorry to hear you made that mistake. I've done it a few times myself or paid the wrong amount to the wrong company. It happens, and the best option is to dispute the payment with your bank or card company, if that is how the payment was made.
If that is not an option we can request a refund for overpayment credit balances on accounts, however it does take some time before the request is processed since we have to wait until the transaction clears first. Did you make your payment through the Xfinity app? It's usually my go-to path since it's simple to access and process the payments in a few clicks.
XfinityPaula
Official Employee
•
1.6K Messages
1 year ago
Hello @user_21800f Thanks for reaching out to us on our Xfinity Forums for help with the extra payment. I'm happy to help out and sorry to hear you made that mistake. I've done it a few times myself or paid the wrong amount to the wrong company. It happens, and the best option is to dispute the payment with your bank or card company, if that is how the payment was made.
If that is not an option we can request a refund for overpayment credit balances on accounts, however it does take some time before the request is processed since we have to wait until the transaction clears first. Did you make your payment through the Xfinity app? It's usually my go-to path since it's simple to access and process the payments in a few clicks.
4
user_21800f
Visitor
•
4 Messages
1 year ago
Intent was to make final payment on payment plan due today. Somehow I paid the future payment as well.
0
0