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Visitor

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4 Messages

Friday, June 14th, 2024 12:43 PM

Duplicate payment errors

I somehow made two payments in error. How can I cancel one ?

Official Employee

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960 Messages

29 days ago

Hello @user_21800f Thanks for reaching out to us on our Xfinity Forums for help with the extra payment. I'm happy to help out and sorry to hear you made that mistake. I've done it a few times myself or paid the wrong amount to the wrong company. It happens, and the best option is to dispute the payment with your bank or card company, if that is how the payment was made. 

If that is not an option we can request a refund for overpayment credit balances on accounts, however it does take some time before the request is processed since we have to wait until the transaction clears first. Did you make your payment through the Xfinity app? It's usually my go-to path since it's simple to access and process the payments in a few clicks. 

Visitor

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4 Messages

Actually made the mistake from the website. 

Official Employee

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960 Messages

@user_21800f Plus side to that is we know that a fee was not changed for making the payment by phone. Was the payment with a credit, debit or checking account? If you don't want to dispute the payment with the financial company we can process a request on this side, but we have to wait until the payment is showing cleared in the account. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

Made through checking account.  Received confirmation already that it was processed. 

Official Employee

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960 Messages

@user_21800f Thank you for checking! Let's submit a request with our research team.

When you have a chance please send us a direct message with your name and service address. From there I can verify the account and open a refund request for the overpayment. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

29 days ago

Intent was to make final payment on payment plan due today. Somehow I paid the future payment as well.  

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