7 Messages
Due to ‘outage in area’ I cannot access customer support for billing
Since there is an ‘outage in my area’ I cannot get customer support through the app or phone call for any sort of help, even though I am trying to get billing help unrelated to the outage. Can I get some DM help instead? Thanks.
XfinityChelseaB
Official Employee
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1.2K Messages
4 months ago
Hello @user_k5yaa3, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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